Frequently Asked Questions

Welcome to Cookson Dental. If you would like to learn more about shopping and ordering with Cookson Dental visit the links below to answers to just some of the most frequently asked questions.

• Why do I have to register to access www.cooksondental.com ?
• How do I register ?
• Why can't I register ?
• When I register to use the on-line shop, how long will it take to activate my account ?
• Can I see your on-line shop without registering ?
• How do I log in ?
• I've lost my password - how do I log onto the shop ?
• How do I pay using my existing Cookson 'Credit' Account ?
• What forms of payment do you accept ?
• Is it safe to use my credit or debit card ?
• Do you accept international orders ?
• How we calculate our postage costs ?
• How do I find the products I want ?
• Can I look items I have previously bought ?
• What about privacy ?
• What information do we collect and how do we use use it ?
• How does Cooksongold.com protect customer information ?
• What about cookies ?
• Will Cookson Dental disclose the information it collects to outside parties ?

Why do I have to register to access www.cooksondental.com ?

Registering on our site allows you to fully access our on-line shop, allowing you to view full details of all our products including prices, stock information and place orders on-line.

How do I register ?

Registration is a quick and simple process, which you only need to do once. Simply fill in our registration form, providing your details, and create a 'Sign in name' and 'password'.

Once registered, you will receive an e-mail confirming your sign in name and password. This will allow you to then quickly enter the shop when you return to the site.

Why can't I register ?

If you are not being accepted for registration, carefully check your form, any field marked 'required' must have an entry. When logging in ensure that your password is typed exactly as you enter it when registering - remember it is case sensitive.

If you still have problems registering or logging in contact our customer service team on 0800 289 881 for assistance.

When I register to use the on-line shop, how long will it take to activate
my account ?

For all new or existing customers wishing to pay by credit or debit card, once you have submitted the completed registration form, the account will automatically be registered. You will receive confirmation of these details shortly afterwards.

For security purposes if you wish to use an existing Cookson Dental credit account, your on-line account will be manually checked and verified within one working day. You will receive confirmation via e-mail once your on-line account is active.

If you are an export customer your account will be manually checked and verified. Within one working day your account will be active; you will receive confirmation of this via e-mail.

Can I see your on-line shop without registering ?

You can browse the on-line shop without registering through the 'anonymous' option. This allows you to view our products but not see prices or stock information. This option can be found by simply clicking the on-line shop option on the home page. Then on the log in page click the anonymous option listed in the new registration box.

How do I log in ?

Click on the log in button and enter your 'sign in name' and password. This quickly allows you to access the shop, see prices and order on-line.

I've lost my password - how do I log onto the shop ?

Lost your password, don't worry simply click here to request your password via e-mail

How do I pay using my existing Cookson 'Credit' Account ?

When registering ensure you complete the 'Existing Cookson Dental Account No' box with your existing number i.e. 001B123456 (found on previous invoices).

To ensure that the goods get charged to your account:

• Select the products you are interested in
• Go to the check out
• Select the payment method as 'Account' or 'Metal Account', this will ensure your order gets charged to your own Cookson Dental account.

What forms of payment do you accept ?

We welcome Visa, MasterCard, Delta, Maestro and Solo cards.*

If you have a Cookson Dental account, you can pay using that by selecting 'Account' on the payment option within the shopping basket.

* However please be aware that if you are a first time customer placing a high value order, we will contact you to ask for payment via cleared funds such as bank transfer, this is for security reasons.

Is it safe to use my credit or debit card ?

Shopping at Cookson Dental is secure. Our secure server encrypts your credit/debit card details. None of our customers has ever reported fraudulent use of or her credit or debit cards as a result of purchases made at Cooksongold.com.

Do you accept international orders ?

Cooksongold.com welcomes orders from all over the world, and currently deals with customers in over 50 countries.

Our delivery methods to International countries include:

• Eire International (Irish International Registered Post)
• International Registered Post
• TNT International
• FedEx

International postage prices vary depending on the weight and value of your goods, our online shopping basket always clearly displays the relevant postage options and postage costs for your basket.

If you are looking to order hazardous goods, please note that some carriers will not take these. If you want to purchase hazardous goods, please email your query to birmingham.sales@cooksongold.com. We will then be able to advise if this item can be sent to your country.

How we calculate our postage costs ?

The postage charge will vary depending on the weight & value of your goods, our online shopping basket always clearly displays the relevant postage options and postage costs for your basket.

Our postage costs start from the following:*

• First class post- start from £2.20
• Recorded delivery- start from £2.95
• Next day delivery- cheapest starts from £5.25 with DHL
• Hazardous goods- starts from £11

*Please note that these prices are too used as a guide only and may vary due to the weight and value of your parcel.

How do I find the products I want ?

Our powerful search engine makes it very easy to find what you’re looking for.

You can search by category, product name, keywords or product codes. Our search engine will then compile a list of products that matches the criteria you've specified.

Can I look items I have previously bought ?

To view all previous order and baskets, please ensure you are logged in to your account. Once you have logged in, click on the ‘your account’ button. From the next menu select 'previous baskets', you can then click on any one of your orders and baskets to view and even re-order your previous items.

To view previous orders select the 'order history' tab from the 'your account' menu list. Your orders will then be listed in chronological order from most recently ordered.

You can save a basket without ordering it. Once you have added items to your basket, click the link located at the top right hand corner entitled 'save basket'. You can then access this basket the next time you log in.

What about privacy ?

At Cookson Dental we are committed to protecting your privacy. We use the information we collect about you to process orders and to provide a more personalised shopping experience.

What information do we collect and how do we use use it ?

When you order, we need to know the following information:

Your name, your company name, E-mail address, Delivery address, Credit, debit card or Cookson Dental account number.

This allows us to process and fulfill your orders and to notify you of your order status.

We also ask for your telephone number which enables us to contact you if there are any problems with your order. For some international deliveries this number may be given to our couriers.

When you enter a contest or promotional feature we may ask for your name, address and e-mail address so we can administer the content and notify winners.

We monitor customer traffic patterns and site usage to help us develop the design and layout of the store. We may also use the information we collect to notify you about important functionality changes to the Web site, new services and special offers we think you'll find valuable. If you would rather not receive this information, please e-mail us.

How does Cookson Dental protect customer information ?

Ordering from CooksonDental is secure. Our secure server software encrypts all your credit or debit card number details.

What about cookies ?

Cookies are small pieces of information that are stored by your browser on you computer's hard drive. Our cookies do not contain any personally identifying information but they enable us to provide you an improved service. Most browsers automatically accept cookies, but you can usually change your browsers to prevent them.

If your cookies are turned off this does not effect any features in Cookson Dental

Will Cookson Dental disclose the information it collects to outside parties ?

Cookson Dental does not sell, trade or rent your personal information to others.

Go Back