Cookie Information

Privacy and Cookies

 

What are Cookies?

Cookies are tiny text files stored on your computer when you visit certain web pages. At Cooksondental.com we use cookies to keep track of what you have in your basket, and to remember you when you return to our site.

To order products on cooksondental.com, you need to have cookies enabled - see the section on ‘Managing cookies’. If you don't wish to enable cookies, you'll still be able to browse the site and use it for research purposes. Most web browsers have cookies enabled, but see ‘Managing cookies’ for help to turn them on should you need to.

Please note that cookies can't harm your computer. We don't store personally identifiable information such as credit card details in cookies we create, but we do use encrypted information gathered from them to help improve your experience of the site. For example, they help us to identify and resolve errors, or to determine relevant related products to show you when you're browsing.

We're giving you this information as part of our initiative to comply with recent legislation, and to make sure we're honest and clear about your privacy when using our website. We know you'd expect nothing less from us, and please be assured that we're working on a number of other privacy and cookie-related improvements to the website.

Our Cookies Policy

To make full use of the online shopping and personalised features on cooksondental.com, your computer, tablet or mobile phone will need to accept cookies, as we can only provide you with certain personalised features of this website by using them.

Our cookies don't store sensitive information such as your name, address or payment details: they simply hold the 'key' that, once you're signed in, is associated with this information. However, if you'd prefer to restrict, block or delete cookies from Cooksondental.com, or any other website, you can use your browser to do this. Each browser is different, so check the 'Help' menu of your particular browser (or your mobile phone's handset manual) to learn how to change your cookie preferences.

Here's a list of the main cookies we use, and what we use them for. You'll find information about 3rd party cookies on the next tab.

Cookie Name Cookie Purpose
jsp SessionID cookie This cookie allows our web servers to respond to your actions on the website such as 'Add to Basket' or browsing the website. The website wouldn’t work for you without it
numberpage cookie This cookie remembers number of products per page on category pages
userCookie / passCookie This is the username and password cookie for the remember me (encrypted) feature when you log in
cpmBasketaCookie / cpmBasketpCookie / cpmBasketnCookie These basket account and number cookie are used to retrieve the basket for an anonymous users
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Cooksondental.com 'share' tools

If you take the opportunity to 'share' Cooksondental.com content with friends through social networks – such as Facebook and Twitter - you may be sent cookies from these websites. We don't control the setting of these cookies, so please check the third-party websites for more information about their cookies and how to manage them.

Further information about cookies

If you'd like to learn more about cookies in general and how to manage them, visit http://www.allaboutcookies.org/ (opens in a new window - please note that we can't be responsible for the content of external websites).

Third Party Cookies

When you visit Cooksondental.com you may notice some cookies that aren't related to Cooksondental.com. If you go on to a web page that contains embedded content, for example from YouTube, you may be sent cookies from these websites. We don't control the setting of these cookies, so we suggest you check the third-party websites for more information about their cookies and how to manage them.

Some of the business partners that may set cookies on Cooksondental.com.com include:

Partner Name What their cookies are used for
Dotmailer Use an 'open tracking' which tracks email open rates and enables us to gauge interest / engagement levels.
Facebook Connect The Facebook Like button allows you to share our website and other services. Users can express their interest by clicking the like button, and can share content from our website to Facebook.
Google Analytics Google Analytics - site analytics to gather user information to improve the customer experience
Google +1 The +1 button allows you to share our website and other services. Users can express their interest by clicking the +1 button, and can share content from our website to Google+.
Google Adwords Conversion Google uses cookies to serve ads based on your prior visits to Cooksongold.com. Google stores the information collected by the cookie on servers in the United States. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google.
Klick2Contact We have a "Live Chat" function that allows you to chat to a representative from our customer services team. The technology that makes this possible uses cookies, which control the pop up by providing an session ID with a time and date stamp, but no confidential information is stored in them.
McAfee Secure We use McAfee Hacker Safe to monitor our website to ensure your ongoing security and safety when ordering from us online. You will see the Hacker Safe logo at various points on the website (and in the footer of every page) as a reminder. When McAfee display this Hacker Safe logo, they will also place a session cookie on your computer - this is called 'resin' and is from the website 'www.mcafeesecure.com'.
Pinterest The Pinterest share button allows you to share our website and other services. Users can express their interest by clicking the Pinterest share button, and can share content from our website to Pinterest.
Twitter Button The Twitter button allows you to share our website and other services. Users can express their interest by clicking the Twitter button, and can share content from our website to Twitter.
Vbulletin (forum) Vbulletin use cookies for their 'remember me' feature and marking posts as read.
Yahoo Analytics Yahoo Analytics - site analytics to gather user information to improve the customer experience
YouTube The YouTube video button allows you to share our website and other services. Users can express their interest by clicking the YouTube video button, and can share content from our website to YouTube.
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Cooksondental.com 'share' tools

If you take the opportunity to 'share' Cooksondental.com content with friends through social networks – such as Facebook and Twitter - you may be sent cookies from these websites. We don't control the setting of these cookies, so please check the third-party websites for more information about their cookies and how to manage them.

Further information about cookies

If you'd like to learn more about cookies in general and how to manage them, visit http://www.allaboutcookies.org/ (opens in a new window - please note that we can't be responsible for the content of external websites).

Managing Cookies

If cookies aren't enabled on your computer, it will mean that your shopping experience on our website will be limited to browsing and researching; you won't be able to add products to your basket and buy them.

To enable cookies

If you're not sure of the type and version of web browser you use to access the Internet:

For PCs: click on 'Help' at the top of your browser window and select the 'About' option
For Macs: with the browser window open, click on the Apple menu and select the 'About' option

How to check cookies are enabled for PCs

Chrome

Google Chrome

  1. Click on 'Tools' at the top of your browser window and select Options
  2. Click the 'Under the Hood' tab, locate the 'Privacy' section, and select the 'Content settings' button
  3. Now select 'Allow local data to be set'
IE

Microsoft Internet Explorer 6.0, 7.0, 8.0

  1. Click on 'Tools' at the top of your browser window and select 'Internet options' , then click on the 'Privacy' tab
  2. Ensure that your Privacy level is set to Medium or below, which will enable cookies in your browser
  3. Settings above Medium will disable cookies
Mozilla

Mozilla Firefox

  1. Click on 'Tools' at the top of your browser window and select Options
  2. Then select the Privacy icon
  3. Click on Cookies, then select 'allow sites to set cookies'
Safari

Safari

  1. Click on the Cog icon at the top of your browser window and select the 'Preferences' option
  2. Click on 'Security', check the option that says 'Block third-party and advertising cookies'
  3. Click 'Save'

How to check cookies are enabled for Macs

IE

Microsoft Internet Explorer 5.0 on OSX

  1. Click on 'Explorer' at the top of your browser window and select 'Preferences' options
  2. Scroll down until you see 'Cookies' under Receiving Files
  3. Select the 'Never Ask' option
Safari

Safari on OSX

  1. Click on 'Safari' at the top of your browser window and select the 'Preferences' option
  2. Click on 'Security' then 'Accept cookies'
  3. Select the 'Only from site you navigate to'
Netscape

Mozilla and Netscape on OSX

  1. Click on 'Mozilla' or 'Netscape' at the top of your browser window and select the 'Preferences' option
  2. Scroll down until you see cookies under 'Privacy & Security'
  3. Select 'Enable cookies for the originating web site only'
Opera

Opera

  1. Click on 'Menu' at the top of your browser window and select 'Settings'
  2. Then select 'Preferences', select the 'Advanced' tab
  3. Then select 'Accept cookies' option
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All other browsers

Please consult your documentation or online help files.

Third-party cookies

When you visit Cooksondental.com you may notice some cookies that are not related to Cooksongold.com. When you visit a page that contains embedded content, for example from YouTube, you may be sent cookies from these websites. We don't control the setting of these cookies, so we suggest you check the third-party websites for more information about their cookies and how to manage them.

Further information about cookies

If you'd like to learn more about cookies in general and how to manage them, visit http://www.allaboutcookies.org/ (opens in a new window - please note that we can't be responsible for the content of external websites).

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© 2018 Cookson Precious Metals Ltd. VAT Registration No. GB161 8062 21. Registered in England no. 2775187. Registered Office: 59-83 Vittoria Street, Birmingham, B1 3NZ
Tel: 0345 100 1122 or 0121 200 2120 Fax: 0121 212 6456